A Strategic Approach to After-Sales Service
Service lifecycle management (SLM) is the practice of aligning service parts management, technical communication, field service management, and product support operations to maximize customer uptime.
Transform Your After-Sales Service Organization
Missing parts, outdated technical documentation, poor first-time fix rates, and other issues hamper your ability to grow your after-sales business. To overcome these issues, you must transform the way you:
- Manage service parts.
- Create, manage, and deliver up-to-date service information.
- Predict and prevent product failures.